Every Noval Delivery order has a number that starts with NRO. That number is the thread that connects the booking, the rider, the handover and the receipt. Keep it somewhere you can find it again.
Where to find your order number
When a booking is confirmed, the confirmation page shows the order number. If you paid by Mobile Money, the payment receipt shows it too. The desk can also look it up from the sender's phone number, but the number itself is faster.
Order numbers look like NROCT260000008. The letters identify the desk that raised the order and the digits run in sequence.
Track it on the website
Open Track Orders in the header. Type the order number into the search bar and press track. The result appears directly below the bar — there is no popup to close and no login required.
The result shows the order's current status, the pickup and delivery areas, the receiver's first name and phone, and the fare. If the page says the order was not found, check for a missing digit or a letter typed as a number before assuming the worst.
What the statuses mean
- Pending — the order exists and is waiting for dispatch to confirm it.
- Confirmed — the fare is agreed and a rider is being assigned.
- Picked up — the rider has the parcel and the run has started.
- In transit — the parcel is moving between the pickup and delivery points, or between cities.
- Delivered — the receiver has taken the parcel and the handover is recorded.
A status only moves forward when someone at the desk or on the road records the change. It is not a live GPS dot, so expect it to update at those checkpoints rather than every minute.
When tracking is not enough
If the status has not changed for longer than the trip should take, call 0256035454 or message us on WhatsApp. Give the order number first, then the pickup area and the receiver's phone number. With those three details the desk can find the rider without asking you to repeat the story.
If the receiver's phone is off, tracking will not fix that. Tell the desk and we will hold the parcel safely while another arrangement is made.
Keep the receipt
The tracking page shows the fare and payment state. Save the page or screenshot it until the parcel is delivered. For business deliveries, the order number is also what we use on the monthly statement, so pass it to your accounts team.
