Last Updated: December 15, 2025
Noval Ride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile application.
We collect information that you provide directly to us, including personal identification information (name, email address, phone number), delivery addresses and location data, payment information (processed securely through third-party payment processors), order history and delivery preferences, and communication records (customer service interactions, feedback).
We use the information we collect to process and fulfill your delivery orders, communicate with you, improve our services and customer experience, send you promotional materials and updates (with your consent), and comply with legal obligations and protect our rights.
We do not sell your personal information. We may share your information only in the following circumstances: with delivery riders and partners to complete your orders; with service providers who assist us in operating our business; when required by law or to protect our legal rights; in connection with a business transfer or merger; and with your explicit consent.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to access and review your personal information; request correction of inaccurate information; request deletion of your personal information; opt-out of marketing communications; and withdraw consent at any time.
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Thank you for trusting Noval Ride with your delivery needs. We are committed to keeping your information safe and your experience secure.