Last updated: December 15, 2025
1. Introduction
Noval Delivery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile application.
2. Information we collect
We collect information that you provide directly to us, including personal identification information (name, email address, phone number), delivery addresses and location data, payment information (processed securely through third-party payment processors), order history and delivery preferences, and communication records (customer service interactions, feedback).
3. How we use your information
We use the information we collect to process and fulfill your delivery orders, communicate with you, improve our services and customer experience, send you promotional materials and updates (with your consent), and comply with legal obligations and protect our rights.
5. Data security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your rights
You have the right to access and review your personal information; request correction of inaccurate information; request deletion of your personal information; opt-out of marketing communications; and withdraw consent at any time.
8. Third-party links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.
11. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Noval Delivery
- Email: support@novalride.com
- Phone: +233 25 603 5454
- Location: Greater Accra, Ghana