Noval Ride Privacy Policy

This privacy policy describes how Noval Ride (we, our, us) collects, uses, and shares users’ (you, or your) information obtained through our platform .

This privacy policy applies to:

– Individuals who are registered on our platform (Users)
– Individuals who are not users (non-users) but:
– Receive packages through our services
– Packages are picked up from
– Receive communications about our services through referrals from users
– Communicate with us using the contact information on our platforms

How we collect information:

– Directly from users themselves
– Through the use of our services
– From other sources

Information provided to us directly by Users on our platform:

– Personal account information (first and last name, phone number, email address, password)
– Information related to transactions (special instructions, images, item type, date and time of order placement)
– Payment information (mobile money payment number)
– Survey responses (gender, educational level, occupation, marital status, interests)
– User-generated content (calls made to Noval Ride customer support, ratings, and comments)

Information provided to us through use of our services:

– Location data (pickup and delivery locations, IP addresses)
– Contact information data (phone numbers of non-users receiving packages or from whom packages are being picked up)

Information gathered during communication:

– Name, contact information, order specifics, voluntarily provided data, content and nature of communication, purpose of interaction, and response to inquiry or request

Information collected through other sources:

– Device data (hardware models, device IP addresses, operating systems, software, preferred languages, device motion data, mobile network data)
– Referral information (recipient’s phone number)

How we use the information we collect:

– Providing and Personalizing Services
– Communicating with You
– Improving Our Services
– Marketing and Advertising
– Enhancing safety and security
– Customer support
– Legal proceedings

How we share your information:

– With other users (upon request or consent)
– Service Providers (third-party service providers who help us operate, maintain, and improve the App)
– Legal Compliance (in response to legal requests, court orders, or to comply with applicable laws and regulations)

Choice and transparency:

– Access or control the information we collect
– Request access to or copies of your data
– Make changes or updates to your accounts
– Request deletion of your accounts
– Ask Noval Ride to restrict its processing of user data

Data Security:

– We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction
– No method of transmission over the internet or electronic storage is completely secure

Children’s Privacy:

– The App is not intended for use by children under the age of 18
– We do not knowingly collect personal information from children under the age of 18

Changes to this Privacy Policy:

– We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
– We will notify you of any material changes by posting the updated policy on our website or through other means

Contact Us:

– If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@novalride.com.